Privacy Policy

OVERVIEW

This Privacy Policy governs the manner in which Sand Dune Mail Ltd (“we”, “us”, “our”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.kenyabuzz.com website (“Site”). This privacy policy applies to the Site and all products and services offered by us. The use of information processed through our services shall be limited to the purpose of providing the services for which our customers have engaged us.

SECTION 1 - PERSONAL INFORMATION

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Site, makes a ticket purchase on the Site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for personal data, as appropriate, which will include Users’ name, email address and phone number. We will collect personal information from Users only if they consent voluntarily to submit such information to us. Users can always refuse to supply personal information or withdraw their consent for us to process that information at any time, except that it may prevent them from engaging in certain Site related activities. Users may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site, Users may be required to submit or allow for the collection of certain data.
Users have the right to withdraw their consent to us using their personal data at any time, and to request that we delete it.
Under the GDPR, which this privacy policy and our use of personal data have been designed to uphold, Users have the right to:

  • be informed about our collection and use of personal data;
  • have access to the personal data we hold about them;
  • rectification if any personal data we hold about them is inaccurate or incomplete;
  • be forgotten (meaning the right to ask us to delete any personal data we hold about them). We only hold personal data for a limited time, as explained in this privacy policy but if a User would like us to delete it sooner, they should contact us using the details in this privacy policy;
  • restrict (i.e. prevent) the processing of your personal data;
  • data portability (obtaining a copy of their personal data to re-use with another service or organisation);
  • object to us using their personal data for particular purposes; and
  • rights with respect to automated decision making and profiling.

SECTION 2 - PASSIVE INFORMATION

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the Site. If combined with other information we know about Users from previous visits to our Site, the data possibly could be used to identify them personally, even if such Users are not signed in to our Site.

SECTION 3 - How we use collected information

We may collect and use Users’ personal information for the following purposes:

  • To improve customer service
    Information Users provide helps us respond to their customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback Users provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

SECTION 4 - How we protect User information

The security of both our customers’ data and any 3rd party data we process on their behalf is very important to us. All personal data will be processed and stored by us safely and securely for no longer than is necessary in light of the reason for which it was first collected by us. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users personal information, username, password, transaction information and data stored on our Site. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If a User has any questions about the security of their personal information, they can contact us at legal@kenyabuzz.com

SECTION 4 - Sharing User personal information

We will share Users’ personal information with third parties only in the ways that are described in this privacy policy. We do not sell, trade, or rent Users personal information to others. We may provide Users’ personal information to companies that provide services to help us with our business activities such as offering customer service and payment processing. These companies are authorized by us to use Users’ personal information only as necessary to provide these services to us and we will take all reasonable steps to ensure that User personal data will be handled safely, securely, and in accordance with their rights, our obligations, and the obligations of the third party under relevant data protection law. Transfers to subsequent third parties are covered by the provisions in this privacy policy regarding notice and choice and the service agreements with our Users. We may share generic aggregated demographic information not linked to any personal information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

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